27 Groove Street
Tennessee, TN89GH
Mr Steven Montoya
Sony Mobile Industries
PO Box 87945
15 May
Dear Mr Montoya,
Following our video conference by Skype yesterday, I
am writing to complain about the “Sony Xperia P” which I bought from your store
located in “El Tesoro Parque Comercial” three months ago.
I am disappointed with the mobile phone and the
service of that specific store. Firstly, when I arrived to the store, nobody
helped me to look for the product that I needed. Secondly, when I opened the
package, I discovered that the earphones and the screen protector were missing.
Nowadays, the mobile is having some problems. When I am
playing games, the advice blocks itself. The text messages are very short, only
have 120 letters to write and I don’t know if I am deaf but the phone speaker
sounds very low.
Finally, I have discovered that the mobile phone have
has some dents on the case. I have been calling to the guarantee for two week
but nobody answer me.
I am of the opinion that the “Sony Xperia” is the
worst mobile phone ever created for your enterprise. I am very frustrated because
Sony always had been my favorite brand for technological purchases. But now, I am
thinking on try the advices of other companies.
Yours sincerely,
Daniel Mauricio Mejía Calle
Daniel Mejía
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