Medellín July 15th
2014
Dear Mr Jason Chen (C.E.O
ACER)
Whit this present writing, I
am going to complain about one specific product, which it had made me
disappointed. It goes without saying, that I’m not the only one who have this
kind of problem, and now it have been proved by the news as you could saw.
Firstly, the last 26 October
2013 I placed an order with your firm for a NCB Notebook with an ultra super
long – life battery, for $500 the company gave a 1 year warranty and 6
months money back guaranty. You’ve told me at the moment of the purchase, that
in case of any trouble with the piece all my money will be given back to me
with immediate effect, or if I wish I can choose another model. As a result
this notebook doesn’t last more than a half hour. 20 minutes for been more
exactly.
However, your advertisement
promised that only with 15 minutes charged the notebook could be last more than
24 hours, something that have never happened; besides, the wireless it’s too hard to setup
and it doesn’t work very well.
In only three days I had to
go five times to your technical Center in Sabaneta and I’ve never received any
kind of answered from you, besides, I’ve wasted too much money because that
center it’s so far from my office.
I am of the opinion that
your notebook has been a total wasted of time and I would like you can send me
a new notebook, including all the specifications were shown in the offer. If I
don’t get a quick response to my request, I hope a full refund of the payment I
already made.
Thanks in advance for your
response.
Yours sincerely,
Juan Camilo Mosquera
Rentería
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