Letter by Juan David Gonzalez soto

         
                                                                                                                   Street 32 No 1 - 28
                                                                                                                   Medellin, Salvador


Mr Daddy Yankee
Bosch security systems
Street 12345, Miami



Dr Daddy.


Through this letter I show you my unconformity with your support service.  I have been trying to communicate with you since three months ago. I have have a big problem with a system that I bought you. This system was installed in a client building but right now the access control (your system) does not work.

My client is very worried with that because it is not a console or something without importance. We are talking about system security and I have not received indications for solved my trouble.

I've not make that system enroll new cards. When I've tried it the system works strange. I mean,  doors don't open every time. The door open sometimes and other times don't do it. My client needs to enroll two thousand new cards. It is the reason for my fear. I'm on the verge of losing it.

When I bought the system I also get a support contract. However the contract has been violated. The contract has been violated. The contract indicates that I would receive support between four days but I have not solved anything.

For this reason I will start a legal process where you do your work and meet agreed in the contract.

I hope that this decision do not be necessary and I can overcome this issue.


Yours sincerely.


Juan David Gonzalez Soto
Technical director
JOMARK SEGURIDAD SAS