Monday, May 19, 2014

Letter by Jose Narvaez



201 Calasanz, Medellin.



Mr. Juan Manuel Montoya
Colombo Americano

5 May,

Dear Mr. Montoya,


Following our telephone conversation last thursday, I am writing to complain about the “Smart PC 2020” which I purchased from you in www. amazon.com five days ago.

I am dissatisfied with the product that I have received for some reasons. Firstly, the box was opened. I was told that I would receive it sealed and within twenty-four hours whereas in fact it took almost three days to arrive.

Your advertisement promised that it included 10 original CR-ROM with all the programs. However, I have inspected the package and they are not original. Furthermore, they don’t include videogames. I totally fail to comprehend how you can describe your offer as you do.

Finally, I have discovered that this device doesn’t have the best computer processing unit and it can be purchased in Monterrey for half the price that you charge.

I am of the opinion that your smart PC has been a total waste of my money, and demand a complete refund of everything that I have paid.

Yours sincerely,



Jose Narvaez.

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