Miss Lucía Botero
EasyLingua
PO Box 321789
25 September
Dear Miss Botero,
I am writing to complain about the “EasyLingua” which I purchased from your company three months ago. The product and the service that I have received were not the ones that I agreed with your company. On the following lines, you could find a number of reasons that explain my dissatisfaction.
Firstly, your advertisement promised learning a new language in just 28 days, however I am trying to learn it about 60 days and I cannot make any progress. Furthermore, I totally fail to comprehend how you can describe these complicated exercises as “clear easy-to-follow”, and how you can say that the photographs and illustrations are modern when I recognize that some of them are of the past century.
Moreover I was waiting to receive twelve top quality CDs, and CD-roms, however some of them are damaged and it is impossible to understand or open the sound files.
Finally, the twenty-four-hour helpline that your advertisement promised was unattainable, the line always is busy and the web page is off serviced. I am of the opinion that your course has been a fraud, and I demand a complete refund of everything I have paid for.
Yours sincerely,
Marisol Suárez
Marisol Suárez
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