Medellín, September 26, 2011
Cleaning Services Ltd.
Consumer complaint division
Building 2
Aviator Park
Station Road
Addlestone
Surrey KT15 2PG
Dear Consumer complaint division:
On September 15 of 2011, I bought your cleaning kit a “Easy home cleaning kit” at Walmart of 5th Ave. in New York.
Unfortunately, your product has not performed well. I am disappointed because the product does not work properly, it said that removes red wine stains from carpets in less than 5 minutes and only one application was enough. Moreover, the instructions explicitly stated that the product can be diluted to one liter of water, but when I made the dilution, it did not work.
To resolve the problem, I would appreciate if you refund me everything that I have paid. Enclosed are copies of my shopping tickets.
I look forward to your reply and a resolution to my problem and will wait until October 15before seeking help from a consumer protection agency. Please contact me at the under address or by phone at 555-79878.
Sincerely,
M.Sc. Manuel Alejandro Ramírez-M.
59St, 4 Ave. Medellín
Colombia
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