Parque de los Bernal 1612
Medellín, Belén- Los Bernal
EASYLINGUA
Customer service
# 987 Speech st.
Babel tower, Senaar Valley
25 September
Dear Responsible,
More than three months ago I purchased your product for learning Korean over your web page site for the unreasonable price of U$ 315 P&P.
I want to establish a formal complaint because I am completely unsatisfied with your product for several reasons that I'm going to state:
First at all, I've received the package only 25 days after my account collect for this web deal when it was supposed to be delivered within 3-5 business days after payment confirmation. In your publicity you said than the course included CDs which was what I chose before confirming the deal, instead of that I received obsolete Cassettes, having to purchase a new Cassette player because I didn't get any response from you when I called on the Claim-line.
Moreover, you announced a new way to learn any language within 28 days. I dedicated more than 15 days only to understand the proceedings because you committed that huge blunder sending me the instructions book in Korean language. I was wondering if that was part of the course. However I started my lessons and 30 days after, having dedicated more than 4 hours a day, I still don't understand neither the basic uses of Korean nor the basic vocabulary. I feel absolutely misled.
Finally, when I called for the 24 h help-line, I was astonished when they told me it was a reverse-charge line and on the top of that Korean teachers were never available for time difference reasons forcing me to change my study habits into midnight. Probably you do have native speakers advisors but they don´t speak a modest English, you should think on the possibility to pay them with your own language courses.
I want to stop here, not without state my demand for complete refund of the totality of the payments realized, including the reverse-charge calls I made in order to follow your recommendations which I'm sending the list in attached file.
Best regards,
Marcel Reina
Marcel Reina
Medellín, Belén- Los Bernal
EASYLINGUA
Customer service
# 987 Speech st.
Babel tower, Senaar Valley
25 September
Dear Responsible,
More than three months ago I purchased your product for learning Korean over your web page site for the unreasonable price of U$ 315 P&P.
I want to establish a formal complaint because I am completely unsatisfied with your product for several reasons that I'm going to state:
First at all, I've received the package only 25 days after my account collect for this web deal when it was supposed to be delivered within 3-5 business days after payment confirmation. In your publicity you said than the course included CDs which was what I chose before confirming the deal, instead of that I received obsolete Cassettes, having to purchase a new Cassette player because I didn't get any response from you when I called on the Claim-line.
Moreover, you announced a new way to learn any language within 28 days. I dedicated more than 15 days only to understand the proceedings because you committed that huge blunder sending me the instructions book in Korean language. I was wondering if that was part of the course. However I started my lessons and 30 days after, having dedicated more than 4 hours a day, I still don't understand neither the basic uses of Korean nor the basic vocabulary. I feel absolutely misled.
Finally, when I called for the 24 h help-line, I was astonished when they told me it was a reverse-charge line and on the top of that Korean teachers were never available for time difference reasons forcing me to change my study habits into midnight. Probably you do have native speakers advisors but they don´t speak a modest English, you should think on the possibility to pay them with your own language courses.
I want to stop here, not without state my demand for complete refund of the totality of the payments realized, including the reverse-charge calls I made in order to follow your recommendations which I'm sending the list in attached file.
Best regards,
Marcel Reina
Marcel Reina
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